Refunds & Cancellation
Where you bought P3 Pro determines how cancellation and refunds work. This page explains both routes and the rights that apply in either case.
1. First, check where you bought
P3 Pro can be bought through the Apple App Store inside the P3 iPhone app, or on the P3 website through Lava. Apple handles billing and refunds for App Store purchases. Lava processes web payments, and our support team handles cancellation and refund requests for those purchases.
If you are not sure which route you used, check your bank or card statement: App Store charges usually show Apple, while web charges show Lava. You can also email us and we will help identify the purchase.
2. Purchases in the Apple App Store
App Store purchases are billed by Apple and are subject to Apple’s refund policy. To request a refund, go to reportaproblem.apple.com, sign in with the Apple ID used for the purchase and select the P3 charge. You can also find the purchase in your Apple purchase history.
Apple decides whether to approve a refund. We cannot issue, cancel or reverse an App Store charge ourselves, and we cannot see your full Apple payment details.
To stop future renewals, cancel the subscription in the Settings app on your iPhone: tap your name, then Subscriptions, select P3: Altcoin Smart Money Spy and choose Cancel Subscription. Deleting the app or your P3 account does not cancel an App Store subscription.
3. Purchases on the P3 website paid through Lava
For a web purchase, email support@p3p3.tech from the address linked to your P3 account. Include the payment date, the amount and currency, and the Lava payment reference if you have it. That helps us find the transaction without asking you for card details.
We review each request individually. If a refund is approved, we arrange it through Lava to the original payment method where that method supports refunds. If it does not, contact support so we can determine an available lawful refund route; technical restrictions do not remove statutory consumer rights. The time until the money appears depends on Lava, your bank or your card issuer; we cannot control that delay.
We do not ask you to waive any right as a condition of a refund, and we do not apply a blanket rule that every web charge is final.
4. Cancellation is not a refund
Cancellation and a refund solve different problems. Cancelling stops future renewals. A refund returns money you have already been charged.
| Action | What it does | What it does not do |
|---|---|---|
| Cancel an App Store subscription | Stops the next Apple renewal; access normally continues to the end of the paid period | Does not return the current period’s charge |
| Cancel a web subscription | Stops the next Lava renewal when processed before the renewal date; access continues to the end of the paid period | Does not automatically return past charges |
| Request a refund | Asks for a charge to be returned through the provider that processed it | Does not cancel a subscription by itself |
If you want both outcomes, cancel the subscription and request a refund separately. For a web subscription, tell us in the same email that you want to cancel and, if applicable, request a refund.
5. Trials and first charges
An Annual App Store plan may include a 14-day free trial for eligible new subscribers. If you do not want to continue, cancel at least 24 hours before the trial ends to avoid the first paid charge. Apple shows the exact trial length and price before you confirm.
Any unused part of a trial is forfeited when you buy a subscription. We do not promise free trials for web purchases unless a trial is explicitly shown at checkout.
6. Your statutory rights
Nothing on this page limits a right you have under mandatory consumer law, including a remedy for a digital service that is not provided with reasonable care or does not match its description. If the law of your country gives you a stronger right than this page describes, that right applies.
We do not promise a fixed money-back period beyond what the law requires, and we do not treat this page as a waiver of any consumer right. If you disagree with our decision, you can contact your local consumer authority or use the dispute route available under applicable law.
7. Contact us
Email support@p3p3.tech for a web cancellation, a web refund request, or help identifying a charge. For App Store refunds, Apple is the decision-maker and the first point of contact.
Seller: Rabadan Gatamov, an individual. Registration address: Migueletes 748, C1426 Cdad. Autónoma de Buenos Aires, Argentina.